VoE: Supporting Meaningful Change
Posted on Jan 04 in Featured, VoE by adminInterested in employee research that actually makes a difference? Voice of the Employee (VoE) is a research methodology designed to support employee driven change — where hard evidence is used to drive improvement. Read More
VoE: Answering the Important Questions
Posted on Jan 04 in Featured by adminConverge Voice of the Employee (VoE) is based on the Voice of the Customer (VoC) methodology was first developed by Yoji Akao in conjunction with Quality Function Deployment (QFD) – a product and service design methodology. The intent was to embed concrete and clearly specified customer requirements directly into the design specifications of new products – VoC was to identify customer requirements; QFD was to connect them with design specifications. The strategy worked perfectly. Read More
The Move to VoE
Posted on Jan 04 in Featured by adminOrganizations like Toyota, Ford, Hewlett-Packard and Toshiba are abandoning traditional employee survey research in favour of Voice of the Employee (VoE). What’s behind the move?
