VoE provides exceptional information to HR, but it is also intended to provide actionable information to people throughout the organization. Product and branch managers, service leaders, front line staff–all benefit from the VoE approach because all receive information. Further, we teach people how to interpret their results, the rules for identifying material significance and indentifying important trends and patterns in the data. Read More
Improved accuracy and reliability . . .
. . . because VoE uses tests of material significance over statistical significance.
Employee engagement research is based on polling techniques using statistical significance to identify important findings. When examining the differences between employee groups or departments for example, statistical significance is used to identify important differences. Similarly with results over time, where statistical significance is used to identify important increases or declines in year to year results. Read More
Shouldn’t your employee research understand there is a difference between having your choice of beef or chicken and not crashing the plane?
A Three Dimensional Understanding
Converge VoE methodology provides a real world three dimensional understanding of what matters to your customers because The Kano Model of Quality/Value Characteristics is used to define customer value. The Kano Model uses all three types of customer value characteristics: Read More
Converge VoE uses advanced computer-based text acquisition and interpretation software that can read volumes of text data and provide unbiased sentiment analysis of the meaning behind the words. Relationships between words and phrases provide insight to the thinking behind what was said, improving our understanding of what really matters to our people. Read More